> Motivational Fulfillment ( www.mfpsinc.com_) The secret backend to campaigns from HBO, PBS, Comic Relief, Body by Jake, and more. > Innotrac ( www.innotrac.com ) They are currently one of the largest DR marking companies. > Moulton Fulfillment ( www.moultonfulfillment.com ) 200 ,000- square-foot facility with real-time online inventory reports. Call Centers (per-minute and/or per-sale fees) There are generally two classes of call centers: order takers and commissioned reps. Interview each provider you consider to understand the options and costs involved. The former is a good option if you give the product price in an advertisement (hard offer), are offering free information (lead generation), or don’t need trained salespeople who can overcome objections. In other words, your ad or website is pre-qualifying prospects. The latter would more appropriately be called “sales centers.” Operators are commissioned and trained “closers” whose sole goal is to convert callers to buyers. These calls are often in response to “call for information/ trial/sample” ads that don’t feature a price (soft offers). Expect higher costs per sale. » LiveOps ( www.liveops.com ) Pioneer in home-based reps, which often ensures more calls are answered. Provides comprehensive service with agents, [VR, and Spanish. Often used for one-step order taking instead of soft offers. = West Teleservices ( www.west.com ) 29,000 employees worldwide, processes billions of minutes per year. All the high-volume and low-price players use them for lower-priced products or higher-end products with free trials and installment plans. > NexRep ( www.nexrep.com ) Highly skilled home-based sales agents that specialize in B2C and B2B, inbound and outbound programs. If performance, speed to respond, Internet integration, and quality customer experience are your priorities, this is a strong option to consider. HOUSE_OVERSIGHT_013933