From: Mark Tollison < Sent: Friday, October 25, 2013 5:31 PM To: Jeffre Epstein Cc: Subject: RE: Attachments: 9 E Manual Draft 10.13.doc Sir, Per your request is an=attached is the draft of the manual I have completed so far for 9E. If you=remember you requested that I complete for your review first the housekeep=ng and maintenance areas with schedules which are completed and are part o= the attached. As you can see I am in process of completing the rest and w=11 do so as soon as possible. Necessary photos and lists will be added upon completion. It wil= be reviewed with all staff after your approval and will be updated=nbsp;quarterly when completed. A comprehensive manual=(in hard copy only currently for my review- have asked for in WORD to work=with) exists for Zorro Ranch which I have reviewed in detail, am =pdating with Karen and Brice, and will standardize. A comprehensive manual=(in hard copy only currently for my review- have asked for in WORD to work=with) has been started by Anna for LSJ and I have discussed =n person and followed up via email the standard areas that h=ve to be used and incorporated. This position of Direc=or of Residences should create and maintain the highest standard of servic= with your preferences incorporated for all of your properties. This level=of service requires structure, organization, training, consistency=2C regular review, and oversight. The manuals will be instrumental in ac=ieving this since they will delineate the areas, standard, your prefer=nces, and the tasks with schedules necessary. For each property the =reas that will be covered are as listed below to create and =aintain the highest level of service for you. These areas listed are the o=es taught and used by the premier international estate management i=stitutes- Starkey International Institute and the <=t1:PlaceName w:st="on">International Butlers Academy. I used them as well in my consultative s=te visits to the properties of billionai