From: Sent: To: Cc: Subject: Kim Steube Tuesday, June 19, 2012 9:38 PM Richard Kahn; Ingrid Won Re: Dining room Hi I will email you available site measure dates tomorrow. Thanks! Kim Steube Sacco Carpet Corp 520 Broadway, 6th fl On Jun 19, 2012, at 2:38 PM, ' > wrote: HI Kim, Thank you for this updated quote. I'm wondering if you could have someone come over to the house to do a proper measure of the room before we submit this order for production? If I remember correctly, I don't think anyone has measured the room, but we were just going off of the floor plans. Is it possible to set up a measurement this week, then we can finalize the order? On Jun 18, 2012, at 10:59 AM, Kim Steube wrote: Hi Rich, Rich, we value your business. I know you are frustrated with our pricing and with Marc not responding to your emails. I have asked him to call you and apologies to you for this. I understand he has been in discussion with the mill to find out why our price is higher- it shouldn't be. Marc leaves for Nepal this Friday and I will make sure he discusses expediting this order with our production manager. I have worked very successfully with Sarah over the past seven years, and value Jeffrey's business. In these difficult times, we cannot afford to lose a very good customer through bad service and miscommunication. Please call me if you have any other questions. EFTA_R1_01194695 EFTA02310630