From: Sent: Saturday, February 4, 2012 1:45 AM To: customer care Subject: Re: PictureFrames.com - Order Confirmation Thank =ou Kate. I never received any sort of email with a shipping quote for =he first order. I was waiting for it to approve before you shipped it, =ut I only got the email confirm that it had been shipped, I never =pproved the shipping quote. I have no idea what I'm even being charged =or shipping for the first order. I was waiting to get the quote so I =ould decide what service of shipping I would like as well. I need these =rames as soon as possible. If I had been notified before they were =hipped with the quote and shipping info, I could have made an informed =ecision. Nothing I can do about that now. Regards to the second =rder, if I were to have them shipped to New York, what is the earliest = could receive them? On Feb 3, 2012, =t 6:25 PM, customer care wrote: Good afternoon In, Thank you for your order with us. I do sincerely apologize that the phone lines =ere busy when you attempted to call. Thank you for letting us know you have had =rouble. Well look into this for you, absolutely. Were you attempting to =each us at our 221 0262 number? If so, you can also reach us at as =well. Regarding this order, thank you for your reply. We can certainly proceed with this =duplicate order. International orders require customer authorization for =shipping quotes. We will make note that you have approved the shipping =nd order total for this order and will proceed to get your order into production. Your order will complete production in 2 business days. Once your order ships, you =ill receive an email confirmation. The delivery date for your order will be =he length of production time (2 business days) + the normal transit time to =our shipping location. (For international orders, this is 5 to 10 business =ays, regardless of location and service selected.) This email will have your =racking information in it. I have checked wit