To: Natalia Molotkov From: Sent: Mon 3/18/2019 8:57:57 PM Subject: Re: refudn request Appreciate you keeping tabs on it for us Sent from my iPhonc On Mar 18, 2019, at 4:50 PM, Natalia Molotkova wrote: It took forever to get respond from Delta, I already involved our sale manager, finally. Sorry. It is always very tricky with partial refunds, you never know, if there is any value left. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Flours: Mon through Friday 9AM-530PM EST Ha. Ok. Thanks for keeping on top of it. Oh well Sent from my iPhone I finally got respond on refund request fro cancelled (partially used) ticket fo nothing to refund. Hell= RE: Case Number 29841970 Thanks for contacting us. I'm happy to help with your request regarding ticket number 0067236583544. We're sorry you couldn't use your ticket as planned. We recalculated the fare based on the actual travel. The base fare for the flown part of the ticket is 3542.00 EUR. Since this amount plus taxes and carrier imposed fees equals or exceeds the fare paid, a refund isn't due. EFTA_R1_01101012 EFTA02280615