To: From: Natalia Molotkova Sent: Thur 9/6/2018 2:08:02 PM Subject: Cancel ticket JESQDN Title: American Express It was $591.30 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Ok got it. I am waiting to hear if she might go another time. Can you tell me price we paid? Sent from my iPhone Yes, refundable is refundable. But not every airline allows to use ticket you cancel as a credit, only US airlines. Ticket she has - is completely non-refundable, we can't make it refundable or change to something what we can use as a credit. In order not to loose money, you have to re-book new travel dates at the same time when you canceling original. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Oh my. So when I ask for a changeable ticket it could mean that we get no credit unless RE booked at the time of cancellation. What kind of ticket can I purchase to get credit? Or to get our money back completely ? is that only A fully refundable ticket price? Or are all the airlines different? I will get back to you on whether or not we have new dates for her. EFTA_R1_01051051 EFTA02257412