To: From: Sent: Subject: Re: Attn: Paige! (who is Natasha's fill in while on h oliday) Thur 4/5/2018 3:42:54 PM Hi Paige and thank you for following up with me. I totally realize this was not your fault yesterday and very much appreciate your help. Unbelievable the wait time with Rail Europe! Sounds like the have lots of issues! Not only with the poor website but with a strike! gir I am still waiting to hear from our t , see what happened. As soon as I get the details I will let you know. Thanks so much. Sent from my iPhone On Apr 5, 2018, at 11:27 AM, Allison Mcknight wrote: Good Morning I wish to follow up with you today regarding the Rail Europe ticket. Can you please advise how much was paid for the new ticket and if all went okay for the passenger at the train station ? Lisa finally got through to Rail Europe at about 7 pm EST last night. It was a 4 hour hold, and they said this was due to rail strikes ! They would not refund the original ticket for us, but advised us to file a complaint online which we will do. I will credit the difference due to your inconvenience and poor service for Rail Europe since we assisted with the ticket. Have a great day ! Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST YES, please CHANGE the ticket for the 50EUR! The train departing at 7:55am arriving Paris 11:17am is perfect. (My boss is asking me for this ticket! I am hoping you can get to me quickly) Can you send me the train U? -Re the return train ticket she will not use..I assume we need to make the exchange prior to the date of travel? I am not sure when she will need another ticket...I assume it also needs to be from Paris to London? On A r 4 2018, at 5:12 PM, Allison Mcknight wrote: EFTA_R1_01020277 EFTA02245091