To: From: Sent: Fri 4/6/2018 9:20:22 PM Subject: =7UTF-8?Q?Attn:_Paige!_(who_is_Natasha's_fill_in_while_on_holiday)=C2?==?UTF- 87O7=A07= Title: American Express ® Hi I was to get it changed to the 320PM ! The confirmation is on it's way....same locator with us TTSCJH and with Air France RJZYIT. Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST Hi Paige and thank you for following up with me. I totally realize this was not your fault yesterday and very much appreciate your help. Unbelievable the wait time with Rail Europe! Sounds like the have lots of issues! Not only with the poor website but with a strike! I am still waiting to hear from c er to see what happened. As soon as I get the details I will let you know. Thanks so much Sent from my iPhone On Apr 5, 2018, at 11:27 AM, Allison Mcknight wrote: Good Morning I wish to follow up with you today regarding the Rail Europe ticket. Can you please advise how much was paid for the new ticket and if all went okay for the passenger at the train station ? Lisa finally got through to Rail Europe at about 7 pm EST last night. It was a 4 hour hold, and they said this was due to rail strikes ! They would not refund the original ticket for us, but advised us to file a complaint online which we will do. I will credit the difference due to your inconvenience and poor service for Rail Europe since we assisted with the ticket. Have a great day ! Paige Mcknight Centurion Relationship Manager EFTA_R1_01019518 EFTA02244728