To: From: Sent: Fri 4/6/2018 5:07:57 PM Subject: Attn Paige Title: American Express ® Hello I have credited the account today for 100.00 as a good will and you should see this credit soon on Mr. Epstein's statement. I hope you have a great weekend ! Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST thank you Paige.... appreciate the credit for $100 USD...as well as all your help... On Apr 5, 2018, at 5:46 PM, wrote: Thank you for letting me know she made it okay ! I would be happy to issue a good will credit of he difference, for the inconvenience. I will credit the account expected to be 50 USD. I am sorry we could not do more to resolve this issue. Have a great evening.... Paige Mcknight Centurion Relationshi Mana er ours: on ay t roug nay : am to : pm T =took the earlier train. They charged her 111 pounds to change it. The most important thing is she gi with herself if she wants to change! Sent from my iPhone On Apr 5, 2018, at 1:26 PM, Allison Mcknight < wrote: EFTA_R1_01016402 EFTA02242731