To: From: Sent: Wed 4/4/2018 7:14:34 PM Subject: =?UTF-8?Q?Attn:_Paige! (who_is 8?O?=A0?= Title: American Express 16 fill_in_while_on_holiday)=C2?= =?UTF- Hell I have both tickets showing issued. The ticket for increased by 28.00 by the time I held the refundable from time I quoted the flight. If this m I can see what can be done for a credit, but I did not want to take a chance in losing this fare so issued immediately. My colleague is holding now for Rail Europe and we will have you an answer shortly ! Paige Mcknight Hours: Monday through Friday 9:30am to 6:00pm EST Please issue refundable ticket at $351.40 Thank hope we can get an answer soon with rail Europe. I really thought Matasha did it all on line? I hope they answer soon. Thank you for Info on natashas back up Appreciate your help. Sent from my iPhone On Apr 4, 2018, at 1:36 PM, wrote: Hi 'pig I h ight on hold for and would be happy to issue. Do you wish to purchase refundable or nonrefundable that was quoted ? I am sorry but had to hang up with Rail Europe after 2 hours on hold. My manager is going to have one of our support staff call them back shortly. We should have an answer to you by 5pm EST. Also, regarding Natasha's fill in, Kathy, the Associate RM, is technically is her supporting her while she is out, but is off Wed/Thurs and works Sat/Sun. I am Natasha's Buddy RM on the team and second in line to take her calls, then they For emails, if you have an urgent request you should email en she is away. Paige Mcknight Centurion Relationship Manager EFTA_R1_01016398 EFTA02242727