To: Cc: From: Mervin Sent Thur 10/2/2014 5:45:03 PM Subject Re: Jeffrey Eptein - AMT Service Nat, I was with Chris the whole time and not once I saw him measure RF signal coming out of the box or the wall outlet like you say he did. I'd like to get a refund on the Mcrwin Dela Cruz On Oct 2, 2014, at 12:52 PM, Nat Gennace wrote: Hello Mervin and Lesley, I spoke with Steve from Expedited Service (Steve is the head of our service division in NY), and Steve reviewed the service order and spoke with Chris. It was apparent from the service that there was no issue with the Precor hardware. further, Chris was able to review Mike's installation and noted that there were no mistakes made by Mike. Chris utilized an RF meter and found that there was a low signal from the input. The Precor AMT 885 P80 console has a suggested minimum of 60 B.F.'s (it is a high-definition tuner by default), and the signal was below that. Chris attempted to run the unit redirect to Set Box, but there were no alternate Set Boxes to connect to in an effort to circumvent the low signal. I was also informed that Chris checked the wire, too. As per Chris, he did spend time on the phone with Precor Tech Support: during this call it was established that a different configuration be utilized to attempt to get the console to receive a signal. I am guessing this is where Metwin stepped in and programmed the configuration with Precor Tech Support. Chris did take a service log from the machine via USB, which reads all error codes. So if anything else should arise or seem like it needs attention, we can review that initial data. I apologize as I know the process was inconvenient, but I hope that this clarifies the circumstances and reflects that the Precor product itself is not compromised. Nat Gennace Manager, Online Fitness Consultant Leisure Fitness Equipment 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) Paramus, NJ 07652- (Mon, Tu, Thu, Fri, Sat) Check o