To: Merwin Dela ere2 From: Nat Gennace Sent Thur 10/2/2014 4:52:29 PM Subject: RE: Jeffrey Eptein - AMT Service Hello Merwin and Lesley, I spoke with Steve from Expedited Service (Steve is the head of our service division in NY), and Steve reviewed the service order and spoke with Chris. It was apparent from the service that there was no issue with the Precor hardware. Further, Chris was able to review Mike's installation and noted that there were no mistakes made by Mike. Chris utilized an RF mete and found that there was a low signal from the input. The Precor AMT 885 P80 console has a suggested minimum of 60 B.F.'s (it is a high-definition tuner by default), and the signal was below that. Chris attempted to run the unit redirect to Set Box, but there were no alternate Set Boxes to conned to in an effort to circumvent the low signal. I was also informed that Chris checks the wire, too. As per Chris, he did spend time on the phone with Precor Tech Support: during this call it was established that a different configuration be utilized to attempt to get the console to receive a signal. I am guessing this is where Mervin stepped in and programmed the configuration with Precor Tech Support. Chris did take a service log from the machine via USB, which reads all error codes. So if anything else should arise or seem like it needs attention, we can review that initial data. I apologize as I know the process was inconvenient, but I hope that this clarifies the circumstances and reflects that the Precor product itself is not compromised. Nat Gennace Manager, Online Fitness Consultant Leisure Fitness Equipment 193 Route 17 (Betwe Century, next to Dunkin Donuts) Paramus, NJ 07652- Mon, Tu, Thu, Fri, Sat) Chant out www.leisurefitnes5.cOm - Guaranteed best pricing Authorized Deafer of Precor, Spirk Inspire, Landice, Life ntriea4, Cascade, Sat Solid, Torque, Teeter, Powerblock Goff; SporWirt, Okt,natdbark and tieSpan equipment From: Merwin Dela cruz