To: From: Andrew M Scott Sent Mon 11/3/2014 7:47:36 PM Subject: FW: Request Refund quote for Record Locator Hello Lesley, It's my hopes your work is starting well. This E-mail is in regards to Ms. reservation. Our Ticketing Department has discovered the ticket WILL NOT have any value if you wanted to refund the ticket. If you have any questions or concerns, please feel free to call or E-mail me and I will be more than happy to help you. Andrew Scott I Executive Travel Counselor - TBS American Express Travel & Lifestyle Services 10375 Centurion Parkway, 2nd floor Jacksonville, Florida 32256 `.frt 904-565-7041 ext. 57228 E Andrcw.m.scottiteexo.com From: SCU Refunds Sent: Monday, November 03, 2014 1:10 PM To: CTS Team Two; Andrew M Scott; TLS MBO US Subject: RE: Request Refund quote for Record Locator Hi Andrew, EFTA_R1_00689405 EFTA02091781