To: Cc: Lesley Gro From: Richard Kahn Sent Fri 12/26/2014 4:45:09 PM Subject Re: Reservation Application for Dec. 28-Jan. 7 I just spoke with hotel and they said policy for cancellation does not allow for credits. Women I spoke to told me I must send an email with my questions. Can you please send cancellation policy they forwarded to you. I asked if there was a waiting list and they could then reuse room. Their response was this was not possible. I would like to read cancellation policy before I send email so please send asap. Thanks. Sent from my iPhone On Dec 26, 2014, at 11:39 AM, wrote: Les booked through Amex and we payed the full amount. There is no refund, according to the cancelation policy. JE wants to get a balance from he hotel On Friday, December 26, 2014, Richard Kahn ‹ > wrote: Do you know what the cancellation policy is? Was it booked via Amex travel? Did we leave a deposit? Please advise. Thanks Sent from my iPhone Begin forwarded message: From: Date: December 26.2014 at 11:09:53 AM EST To: Rich Khan Subject: Fwd: Reservation Application for Hi Rich, Dec. 28-Jan. 7 Jeffrey asked me to contact you on this matter. We have reserved 2 rooms at the tropical hotel on st Barths. We will now be using only one room. The hotel has a strict cancelation policy and refuses to either reimburse us or give us any credit. I spoke to them this morning. Would you please help? THank you EFTA_R1_00680586 EFTA02088035