To: Cc: Fran: Sent Subject Bella Klei Richard Kahn James ce I personal genius Fri 1/16/2015 7:29:48 PM Re: Internet not working in Apt 11B/Jeffrey not coming I 1B is back up and running. Someone had removed the COAX cable running from the modem into the wall (and unplugged all the devices); oddly, cable internet works much better when it's actually plugged into something. I bought a replacement cable from RadioShack and brought everything back on line. The guest should be happy now. Have a great weekend!! James Ce your Personal Genius Certified Support Professional 10.6 tifip://Personelaenius.us On Jan 16, 2015, at 10:45 AM, bellaklein wrote: Hi James, I call Time Warner to troubleshoot 11B. It indicates intemet is of line. May be a problem on the actual modem or connection. Bill for I1 B attached. Please call tech support when you are in the apartment. <NES_TW_118_0947_110314_166.66_110314.pdf> Thank you, Bella On Jan 16, 2015, at 10:28 AM, wrote: Hi James :) will I be seeing you soon? Sent from my iPhone On Jan 15, 2015, at 12:25 PM, james ce I personal genius EFTA_R1_00675792 EFTA02086098