To Natalia MnlntkOVa From: Sent Subject: Re: Mandarin Marrakech Credit? [Email Ref: 160105-000345] Thur 1/14/2016 11:24:32 PM Hi Natasha and thank you for asking on this. I think his plans have changed and he won't go this month after all. Did the hotel say we had to use the credit within a certain time frame? Sent from my iPhone On Jan 14, 2016, at 5:28 PM, Natalia Molotkova otc: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 01/14/2016 05:28 PM Lesley, by any chance, is Mr. Epstein planning to go to the hotel to use 100% of money? Or should I try to get at least like 50% back? Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customenk”. 01/04/2016 02:30 PM Ok, I will et e ey ow...t an s Response (Natalia Molotkova) 01/04/2016 02:23 PM respond from the hotel: I am pleased to inform you that we could exceptionally use the 100% cancellation fee as a credit under the conditions that he stays for a minimum stay of 3 nights in the Oriental Pool Villa. Please advise. Regards, Natalia Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST Customer OK! thanks 01/04/2016 01:33 PM EFTA_R1_00610209 EFTA02062955