To: From: Sent Thur 1/21/2016 12:44:35 PM Subject: Questions re tickets for [Email Ref: 160121-000014] TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 01/21/2016 07:44 AM Logged in early to see if system is back, not yet, they said should be fixed by 10am EST. I am on it... Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Administrator) 01/20/2016 05:45 PM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and ress 0 zero for the next available Centurion Support Associate or email . Have a wonderful day! Best regards, Natalia Molotkova Customer (MIMIMII 01/20/2016 05:45 PM Ok thx Sent from my iPhone Response (Natalia Molotkova) 01/20/2016 05:21 PM system is still down, will check tomorrow. Regards, Natalia Molotkova Centurion Relationship Manager ours: Monday through Friday 9:00am to 5:30pm EST Res onse (Natalia Molotkova) 01/20/2016 11:11 AM we have system outage with our reservation toll, we can't pu profiles, that means we can't create any new reservations. Should be fixed today, hopefully. For January 28th we can do (when my system is working again) BA 549 FCO LHR 1125A 110P or AZ 212 FCO LCY 900A 1025A or AZ 2032 FCO LIN 1100A 1210P EFTA_R1_00609341 EFTA02062464