To: From: Natalia Molotkova Sent: Tue 5/3/2016 2:18:14 PM Subject: ! change to BIZ and return to 15th! [Incident: 1 60503-0006381 Title: American Express ® To: Lesle off Subject: change to BIZ and return to 15th! From: Natalia Molotkova Sent: 05/03/2016 10:18 AM I voided original coach tickets. So no charge on the card for the fare. I had to request refund fro seats (136.00USD) manually. Usually fee fro seats non refundable, but we did it within 24 hours, they should refund it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 05/03/2016 09:57 AM Yes ok to change! Thx Sent from my iPhone On May 3, 2016, at 9:52 AM, Natalia Molotkova From: Natalia Molotkova Sent: 05/03/2016 09:52 AM New round trip will be > wrote: 1 AA 196 10MAY JFK STT 0829A 1230P 2 AA 196 15MAY SIT JFK 0140P 0604P EFTA_R1_00592990 EFTA02052920