To: From: ova Sent: Tue 7/19/2016 1:27:25 PM Subject: Cancel Trip for Renato (Rec. Loc#VMISKD) [Incident: 160 719-001868] Title: American Express 11) To: Lesley Groff Subject: Cancel Trip for Renato (Rec. Loc#VMISKD) From: Natalia Molotkova Sent: 07/19/2016 09:27 AM It is outside 24 business hours already, can't void the ticket. Will be credit under his name with Americans at $327.76 (minus $200 chnage fee), valid till July 15 2017. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager natalia.molotkovaecenturion.com (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 07/19/2016 09:25 AM Canceling.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager natalia.molotkova(¢urtion.com (877) 877-0987 EFTA_R1_00582324 EFTA02047032