To: H- h red MB-Reservation From: Sent: Subject: Re: Picture you requested 2 of 2 Sun 9/18/2016 12:24:51 PM I I ah! you arc right...we will get a new signed picture of the back of the card...thank you! On Sc IS. 2016, at 5:41 AM, TYOGH-Shared MB-Reservation wrote: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo, Room Reservation! Thank you very much for sending us the credit card authorization form and pictures, we surely received. However, we are very afraid to inform you that the picture of back side you sent us is invalid since there is no signature. Please kindly be informed that a signature (same signature as the one on the authorization form) is necessary on the back side of credit card. Could you kindly resend us the picture? We are very sorry for this inconvenience, but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, Septer..e , To: TYOGH-Shared MB- oncierge Cc: • Bella Klein. Yamada, Kayo (TYOGH) Subject: Re: Details 1 have just sent you 2 cmails with the pictures of the front and back of the CC as you requested. Please confirm receipt Yes, please use this card for ALL charges (train, hotel, food, car, drinks...everything) Please do let me know if there is anything else you require. Thank you, EFTA_R1_00571800 EFTA02043084