To: From: Sent: Subject: Can you get JE Amex...!!?? for Grand Hyatt Sun 9/18/2016 12:19:00 PM Hi =...incredibly, the copy of Jeffrey's Amex I have does not have his signature on it...can you get a hold of Jeffrey's card ending in 4009, make sure the back of the card is signed!! Then make a copy of the back of the card, scan and email it to the Grand Hyatt and cc me as well? Below is the email address... ...I know today is a busy day...we can certainly take care of this tomorrow if need be...I just like getting things done sooner rather than later...! Begin forwarded message: From: TYOGH-Shared MB-Reservation Subject: RE: Picture you requested 2 Date: Se tember 18 2016 at 5:41:27 AM EDT To: ' ' < Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo, Room Reservation! Thank you very much for sending us the credit card authorization form and pictures, we surely received. However, we are very afraid to inform you that the picture of back side you sent us is invalid since there is no signature. Please kindly be informed that a signature (same signature as the one on the authorization form) is necessary on the back side of credit card. Could you kindly resend us the picture? We are very sorry for this inconvenience, but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, SeptemberliFill To: TYOGH-Shared MB-Concierge Cc: MM; Bella Klein; Yamada, Kayo (TYOGH) EFTA_R1_00571713 EFTA02043021