C e To: TYOGH-Shared MB-Concierge c: TYOGH-Shared MB-GrandClub From: Sent: Subject: Re: Picture you requested 2 of 2 Wed 9/28/2016 2:18:10 PM Hello concierge..._ and arc at the Tawaraya and request your assistance with communicating to them they will be using their own personal credit cards to take care of the room and all their charges... On Se 27 2016 at 1:16 AM, TYOGH-Shared MB-Concierge wrote: Dear Ms. Groff, Good afternoon from Tokyo. Thank you very much for waiting for our reply regarding payment at Tawaraya Ryokan. Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. and Ms. stay before their check out. Then we asked them if they accept payment by credit card number or credit card document without his visiting them. However we are very sorry to inform you that we were advised that Mr. Epstein needs to bring his credit card to pay charges to Tawaraya. They need the actual credit card and do not accept charges though documents or by credit card number. Please be kindly informed that it may be smoother and easier for Ms. and Ms. - to settle with their own credit card upon check out. If you have any questions or if we could be of any assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, Emiko Sato(Ms.) Concierge Grand Hyatt Tokyo 6-10.3 Roppongi Minato-Ku, Tokyo 106-0032 Japan EFTA_R1_00569745 EFTA02042087