I/A Table of Contents Our Operations Our operations include a wide range of client service and processing functions that enable us to serve and support our clients across all of First Data's business segments. Led by our Chief Operations Officer, the team consists of over 11,500 employees globally and focuses on: Delivering a high-quality, end-to-end client service experience across ow suite of commerce-enabling solutions; Executing our internal operating cost and productivity improvement strategies; and Establishing a control environment that helps to ensure business continuity, minimize operational risks, and maintain an effective risk governance framework. We have developed an operational excellence program that supports our cost and productivity improvement strategies by helping our management review processes to drive down the demand for resources, reduce expenses and drive greater value for our clients. We have also developed a Global Process Head program to optimize the effectiveness of our operations organization. The Global Process I-lead team is comprised of senior managers responsible for the performance of end-to-end processes across global sites. The team (1) determines strategic priorities for technology development supporting key projects and service excellence, (2) analyzes and monitors operating metrics globally, (3) enhances the level of service performance delivered to clients, and (4) delivers operating efficiencies across proctsros. Our operations and support scnices include: • New Client Onboarding — Our new client onboarding team works closely with the sales force to deliver a seamless transition from sales to implementation to ongoing client services. Our client onboarding team is responsible for setting up business and financial institution clients on the appropriate platforms and managing the activation process. including communicating to and educating our clients about how to successfully provision their solutions. •