From: "Jeffrey E." <[email protected]> To: Richard Kahn <I Subject: Re: LSJ Date: Fri, 09 Dec 2016 22:46:12 +0000 work with jermain asap or cant they merely do it in new york with a new remote? On Fri, Dec 9, 2016 at 6:44 PM, Richard Kahn < > wrote: Richard Kahn HBRK Associates Inc. Begin forwarded message: From: Al Buonanno < Subject: LSJ Date: December 9, 2016 at 4:24:42 PM EST To: Richard Kahn Hello Rich, As per our conversation the issue with the new projector is not with the remote it is with the URC MSC-400 basestation that the remote "talks" to. That unit is very old and requires a computer with a Windows XP 32bit processor operating system and proprietary software. We have a few options. Short-Intermediate term: Work with Brice on a computer that we can remote into. We will download software and reprogram the remote control for the projector bypassing the MSC-400. The MSC-400 system and programming will remain intact until such time it is replaced. Long Term: Replace the MSC 400 and remote control with a system that we can program remotely. This requires a VPN connection to the network or a local computer with a professional grade Log-Me-In license. Please note that these are the general steps required to resolve the remote control/projector issue. On Dec 8, 2016, at 8:21 AM, Al Buonanno > wrote: EFTA01059469