Yana Kim OBJECTIVE: Pursuing position where my organizational ability, problem solving, leadership, and strong interpersonal relation skills can be developed and utilized. HIGHLIGHTS OF QUALIFICATIONS A punctual and reliable individual with a high level of accuracy Perfect customer service skills Fluent in English,Russian and Spanish Communicative Work well within a team environment and independently Possess solid capability in operating standard office equipment Good self-organization and ability to multitask Quick learner EDUCATION Advanced Diploma in Tourism and Travel (Hospitality Management) program. May. 2012- Apr.2014 Seneca College of Applied Arts, Toronto, ON Course Highlights: TICO certified Excellent customer service skills Learned to operate in a group and being able to accomplish work on time. Able to work with Sabre software Able to organize meetings and events WORK EXPERIENCE Travel Agent Aug.2013 C-WORLD Travel Toronto, Canada Sold travel packages, air tickets and insurances. Recognized as an excellent customer service representative Helped company to gain new customers Jun. 2013- Persona! Assistant Sep 2014 - Jul 2015 EFTA00811052