From: Richard Kahn To: Jeffrey Epstein <[email protected]> Cc: Cecile de Jongh Subject: Fwd: LSJ Date: Wed, 02 Sep 2015 01:00:55 +0000 Sent from my iPhone Begin forwarded message: From: Terrence Rabsatt Date: September I. 2015 at 8:59:W I'M I DT To: Richard Kahn Cc: Terrence Rabsatt Subject: Re: LSJ Good evening sir, I didn't mean to upset you in anyway or be rude. I've just been through this same situation numerous times before and it never turned out good. Some customers buy there own equipment and then when it has problems they didn't expect me to charge for my service. I even had a customer who said I should have explained it to him more indept. Please forgive me if I came across harsh. That being said please advise me on what you want to do with the repairs to the gym roof and radio. I would like to get it done before JE gets back on island. As to the service contract, Cecile told me that you want to enter into a hourly contract. I will review your offer and get back to you as soon as possible. I always offer a service contract to high end customers so they can get vip service. After sitting down and adding up the hours that I spend on regular maintenance and service. If you don't have issues you could save a couple hundred dollars. We do a full tower service once a week, a full site service once a week, routine maintenance four times a month (which covers upgrades and realignment). I do a full check of the entire system the day before JE arrives once I'm am alerted. When JE is on island I login and monitor 4 times a day to keep system operating to peak performance. For STC I do a full tower service once a week, a site service 3 times a month, and routine maintenance four times a month for upgrades and realignment. I only login to STC if they are having problems outside of routine service. If you can forgive me please give me a call tomorrow so we can move forward on the pending issues and get this behind us and I can continue t