From: To: •ci Subject: Fwd: Apology from JetBlue Date: Sat, 22 Dec 2012 17:14:31 +0000 Begin forwarded message: From: JetBlue Info < Subject: Apology from JetBlue Date: December 22, 2012 12:07:12 PM EST To: [,JetBlue - Happy Jetting ;:tA message from Customer Support Dear a We sincerely apologize for the inconvenience you experienced on JetBlue Flight #1085. We understand how challenging it is when your travel plans are disrupted. As a gesture of apology and goodwill, each person on this flight will be issued a service credit in the amount of the round-trip fare paid (or the one-way fare, doubled, excluding taxes and fees). Note: If you're traveling on a TrueBlue award, you will receive a $200 service credit. • The credit will be placed in your JetBlue Travel Bank and may be used anytime during the next 12 months for another JetBlue flight. • You will receive an email within two weeks regarding your service credit. • If you do not receive an email with the details of your credit, please call us within two months at 1.800- JETBLUE (538-2583) and have your confirmation number available in order to get information on how to find and use your credit. If you are a JetBlue Getaways customer, please call 1.800-JETBLUE (538.2583) option #3 for assistance. Our goal is to offer you the best in air travel. We look forward to welcoming you onboard again and giving you a renewed JetBlue experience. Sincerely, Nannette Ford Director. Customer Support JetBlue Airways Help TrueBlue Corporate Travel Privacy About JetBlue Facebook Twitter We're sorry but email sent in reply to this message will not be answered. If u have questions, please visit our website's Helgsection for assistance. JetBlue Airways. 6322 South 30001, Suite G10, Salt Lake City. LIT 84121. ©2012 JetBlue Airways EFTA00559046