From: Leslie L Flores-Wilson To: Subject: Follow UP: Air France Credit Date: Mon, 29 Apr 2019 22:44:38 +0000 L.,:;US Centurion Banner Dear Mrs. Shuliak, I hope this email finds you well. My name is Janine Habib and I will be managing Lelsie's portfolio while she is out on leave. It is a pleasure to meet you. You spoke with my colleague, Theodosia on Friday evening to book flights on Air France from JFK to Paris and then on to Geneva. Regarding the credit on Air France you would have liked to apply to your existing ticket, (a return portion from a previous flight from Paris to JFK back in February - Ticket # 0577245969165). Applying the credit will actually cost a whole lot more to reissue your ticket because it is changing the routing of the fare - Total of $20,496.87. Compared to the cost of the fully refundable one way ticket you purchased for $8,275.70. What we can try to do is to apply the credit for your return flight if you choose to travel on Air France. Should you have any questions or concerns, do not hesitate to let me know. I would be happy to set up a call with you to explain further. Sincerely, Janine Habib for Centurion Relationship fv,laer - Leslie Ann Flores Wilson Extension Hours: M-F 9:00am — 5:30pm EST Privacy Statement I Visit the Centurion Card website To learn more about email security or report a suspicious e-mail. please visit us at a mericanexpress.com/phishing. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to not