From: "Amazon.com Customer Service" To: ' Subject: Your Amazon.com Inquiry Date: Fri, 20 Mar 2015 01:01:21 +0000 Your Account Amazon.com ;Amazon Message From Customer Service Hello, Looking at your order, I see that it was placed with Speert International, a seller on our website. I've sent your inquiry regarding your order # 111-79361014868247 for 714 Flexies By Calabria Reading Glasses in Cobalt 714 Flexies by Calabria Reading Glasses in Charcoal ; +3.50 to the seller on your behalf. You'll receive a copy of this e-mail shortly. You can also view communications with sellers in Your Account here: https://www.amazon.com/gp/communication-manager/outbox.html Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. All seller orders are covered by our A-to-Z Guarantee. If they aren't able to help, please click on the link below to learn more about the A-to-Z Guarantee. http://www.amazon.com/help/a-to-z-guarantee If you haven't heard anything from them after 2 business days or they responded but wasn't able to help you, please give us a call. We have A to Z guarantee claim which is our buyer guarantee protection for third party orders wherein we can file a claim on order and once approved you'll be reimburse coming directly from Amazon. We want you to buy with confidence anytime you make a purchase on the Amazon.com website or use Amazon Payments; that's why we guarantee purchases from third-party sellers when payment is made via the Amazon.com website or when you use Amazon Payments for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. You can file an A-to-z Guarantee claim in the Orders section of Your Account if you purchased physical goods or eligible services from a third-party seller on the Amazon.com website. The items offered on our website may be sold by Amazon.com, shipped by Amazon.com, or