From: "Natalia Molotkova" < To: ' Cc: ' Subject: Itinerary INCL TICKETNO for Date: Mon, 01 Oct 2018 15:03:09 0000 03OCT I8 YYEXVD 1,;;US Centurion Banner No. I will talk to Oliver. may be he read fare rules incorrectly. He did request refund, lees see (It will be rejected. In fare rules said - non refundable. no credit). Regards. Natalia (Natasha) Molotkova Centurion Relationship Manaeer Hours: Mon through Friday 9AM-530PM EST actually it was Oliver who told me last night (I think that was his name)...so do we have a credit for future use minus the $100 change fee plus dif in fare? On Oct 1. 2018. at 10:22 AM. Natalia Molotkova •e l> wrote: is'L;US Centurion Banner No. I didn't tell you it was refundable. Here is my disclosure from September 25. you authorized ticketing: Your response is required to complete this reservation. Prices and availability are subject to change. • Total air reservation, including taxes and fees: $536.90. • Ticket is non-refundable. $100.00 change penalty applies plus difference in fare • Code share: AIR FRANCE • Wed 03 Oct - Ukraine Intl Airlines 129 - Coach - 3h 25m Departing: Boryspil Intl Airport. Kiev (KBP) at 7.30pm Arriving: Paris Charles de Gaulle Airport. (COG) at 9.55pm • Fri 05 Oct - Ukraine Intl Airlines 9282 - Coach 3h Om OPERATED BY AIR FRANCE Departing: Paris Charles de Gaulle Airport. (COG) at 8.40pm Arriving: Boryspil Intl Airport. Kiev (KBP) at 12.40am Please reply to this email and provide your authorization to proceed. I am not sure who told you that ticket refundable, I do see refund was requested. It will be rejected, due to ticket is non refundable, I am sorry. Regards. Natalia (Natasha) Molotkova Centurion Relationshi Mana r ours: on through Friday 9AM-530PM EST HI Natasha...we cancelled this trip. I was told it was fully refundable...can you please make sure for us? Begin forwarded message: From: 'American Express Travel" > Subject: Itinerary INCL TICKETNO to 13OCT18 YYEXVD D