From: "Natalia Molotkova" <=l To: ' Cc: ' Subject: Itinerary INCL TICKETNO for• Date: Mon, 01 Oct 2018 14:22:36 +0000 03OCTI 8 YYEXVD : -LIUS Centurion Banner No, I didn't tell you it was refundable. Here is my disclosure from September 25, you authorized ticketing: Your response is required to complete this reservation. Prices and availability are subject to change. Total air reservation, including taxes and fees: $536.90. Ticket is non-refundable, $100.00 change penalty applies plus difference in fare Code share: AIR FRANCE • Wed 03 Oct - Ukraine Intl Airlines 129 - Coach - 3h 25m Departing: Boryspil Intl Airport, Kiev (KBP) at 7.30pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55pm • Fri 05 Oct - Ukraine Intl Airlines 9282 - Coach 3h Om OPERATED BY AIR FRANCE Departing: Paris Charles de Gaulle Airport, (CDG) at 8.40pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 12.40am Please reply to this email and provide your authorization to proceed. I am not sure who told you that ticket refundable, I do see refund was requested, it will be rejected, due to ticket is non refundable, I am sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST HI Natasha...we cancelled this trip. I was told it was fully refundable...can you please make sure for us? Begin forwarded message: From: "American Express Travel" < EFTA00482693