From: Lesley Groff <1 To: ' Subject: Re: Action Required - Your 23andMe Order Date: Wed, 21 Jun 2017 17:28:10 +0000 Hello Taylor. Sultan had been waiting already for the kits so he did not want to wait any longer...I had them loaded on a Emirates plane and flown to Dubai upon the arrival of the kits...so we cannot return them! I don't really know what else to do from here. Unless there might be a discount you could offer per a kit for the mistake? ...but the kits are hopefully in use already! Lesley On Jun 21, 2017, at 1:06 PM, wrote: 001 IU IVI6 •-•UOUJI I ICI %JO, Ticket #983918: Action Required • Your 23andMe Order You are receiving this email because you were copied on the original email sent to 23andMe's Customer Care team. You will receive email notifications on all updates to the request. Reply to this email to add a comment to the request. Taylor, Jun 21, 10:06 AM PDT: Hello Lesley, My sincere apologies for the delayed response. In the event you are still interested in receiving a refund for your Health t Ancestry kit order, please let me know and I can follow-up with your @gmail.com email in a separate ticket. My apologies if the previous link did not load your preferred kit type into the order page. You'll be able to purchase 30 new Ancestry Service kits at the online store through the following link: https://store.23andme.cornicart/?ancestrykit=30 Let me know if you have any additional questions, or if you would like to proceed with a refund for your Health f. Ancestry kit order. Best regards, Taylor The 23andMe Team EFTA00454927