From: Lesley Groff To: "customercareW3andme.com" ectistomercareg23andme.com> Subject: Re: Action Required - Your 23andMe Order #740-627542-142810 Date: Tue, 06 Jun 2017 22:43:50 +0000 Hi Taylor and thank you so much for getting back to me...Let me alert Sultan and his PA...I am thinking they are not aware the account has insufficient funds..! I will get back to you as soon as possible. Lesley On Jun 6,2017, at 6:26 PM, customercare(a)23andme.com wrote: # Please type your reply above this line # 001 IU IVIC %al-IOU-0111C. Val C Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810 You are receiving this email because you were copied on the original email sent to 23andMe's Customer Care team. You will receive email notifications on all updates to the request. Reply to this email to add a comment to the request. Taylor, Jun 6, 3:26 PM PDT: Hello Lesley, Thank you for following up on this order. The order was approved for shipment by the appropriate teams, however PayPal prevented us from completing this order as there were insufficient funds in the purchasing account. The message our system received was as follows: PayPal gateway has rejected request. Transaction rejected, please contact the buyer (#10606: Buyer cannot pay) We have been attempting to complete this order for a little over a week in the hopes that the payment response would update. Unfortunately, we received a new message earlier today stating that PayPal will not complete the order. As a result, we have cancelled order #740-627542-142810. If you or the original purchaser would like to place a new order, please reply directly to this message immediately after placing the order so I can approve it at our warehouse. Depending on the routing and/or availability of funds in the original PayPal account, you may wish to instead purchase using a credit card. I sincerely apologize for the inconvenience this has caused. Please let me know if there's EFTA00453556