From: "- To: bellaklein >, Cc: james ce I personal genius <I Subject: Re: Time Warner Cable Notice re:Alleged Copyright Infringement Apr 8A Date: Mon, 16 Mar 2015 21:17:11 +0000 Modem and Cable box works in 8A. Thanks On Mar 16, 2015, at 5:02 PM, bellaklein > wrote: Please confirm that you restarted modem in 8A Thank you, Bella Tel: On Mar 13, 2015, at 4:31 PM, Ok. I will go first thing Monday. Thanks wrote: On Mar 13, 2015, at 4:13 PM, bellaklein > wrote: Email below was sent to notify that on March 10 somebody in the apt 8A tried to access via wireless w/o permission or tried to order on demand w/o permission. This message is incorrect and i was told that the modem had intemet issue and was on quarantine or on hold. TWC reset the modem per my request. We couldn't troubleshot as nobody is in the apartment. Modem should work now but need to be reset. please help to reset the modem. Thank you, Bella EFTA00351289