From: Lesley Groff To: Bella Klein -1 Subject: Credit for Kathy Ruemmler ticket Date: Sat, 02 Jan 2016 18:29:01 +0000 Hi Bella. Kathy missed her flight in Geneva ...I called to get us a credit for whatever we could get. You can read below the explanation of credit. Thanks Sent from my iPhone Begin forwarded message: From: Centurion Support < Date: January 2, 2016 at 9:29:30 AM EST To: Subject: SwissAir [Email Ref: 160103-000019] - TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY- PLEASE DO NOT REPLY BELOW THIS LINE ------- t,,Centurion Banner Response (Centurion Travel Team) 01/02/2016 09:29 AM Hello Lesley, I left you a voicemail. Swiss Air did not reissue her ticket on KLM so she must have purchased herself. The ticket she has with Swiss Air was a discounted first class ticket based on Roundtrip travel with a $500 refund fee. Since the ticket is based on roundtrip - the value of the ticket has to be repriced as if it was a one way ticket. The Penalty and taxes for the one way ticket - leaves a refund value of only $665.80 . I will have Swiss Air process the refund. Thank You, Kathy From Centurion Support on behalf of your Relationship Manager Natalia Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress.comlphishing. @ 2016 American Express. All rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor (-Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service pro