From: Lesley Groff To: TYOGH-Shared MB-Concierge <I Cc: TYOGH-Shared MB-GrandClub k, 1Caryna Shuliak Subject: Re: Picture you requested 2 of 2 Date: Wed, 28 Sep 2016 14:22:40 +0000 Hello concierge...Karyna and are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take care of the room and all their charges...they believe, because of the language barrier, there may still be a bit of confusion on who will be paying. Might you be able to just reiterate with the person who took their reservation again that they no longer need to use Mr. Epstein's card and they will be using their own personal cards...this is all approved by Mr. Epstein and they certainly have the funds to pay... Thank you in advance for your help Lesley On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge < > wrote: Dear Ms. Groff, Good afternoon from Tokyo. Thank you very much for waiting for our reply regarding payment at Tawaraya Ryokan. Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and stay before their check out. Then we asked them if they accept payment by credit card number or credit card document without his visiting them. However we are very sorry to inform you that we were advised that Mr. Epstein needs to bring his credit card to pay charges to Tawaraya. They need the actual credit card and do not accept charges though documents or by credit card number. Please be kindly informed that it may be smoother and easier for Ms. Shuliak and to settle with their own credit card upon check out. If you have any questions or if we could be of any assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, Emiko Sato