/ • ?Re:- N. • 7'. . t(.: ••••5 Z.- C. iv:Id-IC r.< L.L.. riC:in t1 ~r y 7.7! e ••••1-c-rct. OPTUS -i-t*:::19-%0-M2S- 173 TH e ei-tercief Ra.6i Ve 1;.C. &CC :5Si C e t 1/4/ -3; 1 at kKfit.LYS PC.C1— Rct..z:Act-a-z.an -frtis Dear — ^:.: COMPLAINT REFERENCE NI MEER: COM 133D-341902 Thanks for the chance to talk about your Optus mobile service with account number I refer to your recent communication with Optus, wherein you advised that you had been the • victim o rau u en acbvity4ou have aduisedthat you contacted Optus approx. 2-3 payment arrangement and spoke with a staff member you feel was not actually an Optus representative and this time you state the following Issues: - received blocked and altered text messages and there is evidence of phone calls that the consumer states she never made. - noticed excess usage on her mobile, and saw her bills jump dramatically after this time. you nave another mobne-043/ 199 sat (Optus) and that some photos from August were accidentally deleted. -Mlease note the mobile number you have m t provided of is not an Optus number • and FnotisTecroii Opttts systems4 • To enable Optus to investigate this matter, it would be appreciated if you would provide a Statutory Declaration which sets out the details of your dispute. To assist you, we have enclosed a Statutory Declaration for you to complete and return. It is important that the Statutory Declaration contains as much detail as possible, Including: -Your personal details; Name, DOB, residential address, occupation, employer and your daytime contact phone number/s -Full explanation of what (including account reference / number) you are disputing and the reason you are disputing ownership of this account -Confirmation as to whether you currently or previously have held an Optus service - and the relevant service or account details. -Confirmation as to whether or not any other person is / was authorised to act on your behalf -Any other rel