pcu cs NIJOcCelmEnTT I N FRAW °Lan - CTI %.) TY A N1b c_tkicri 1 SAT H EccrifrO\IicATION) SYSeMS Licr_ke 0 cohnrcii perERELM MASSAGES I reported the Fraudulent malicious Activity of the newly created business account to Joshua Adams, Business Consultant, Telstra Store, Kadina who proceeded to file a report to the Fraud Department and requested an investigation into the activity - Refer to Telstra Report dated 1/10/2020 I received no reply or response from this report. The Fraudulent and malicious Activity continued and escalated. On the 25/03/2021 I reported the activity again to Joshua Adams, Business Consultant, Telstra Store, Kadina and reported that I had not received any contact from the Fraud Department concerning the report that he had submitted. I requested a change of mobile phone number with the account still having Restricted Access applied. Joshua Adams proceeded to change the mobile phone number and did a check to ensure that the new number that I had been given was a newly created number that had not been circulated before my use, to ensure that the same activity would not occur and if it did would be seen as suspicious activity continued. ..••• On the 25/0/2021 I reported the Fraudulent Malicious activity to Isabelle Oppeloar, Manager, Telstra Store, Kadina who proceeded to file a report to a higher authority, requesting an investigation with the higher authority of the Fraud Division or CEO of Telstra, due to ongoing issues over a 10 year period of continuous Fraudulent Activity. - Refer to Letter addressed to Isabelle Oppeloar, Manager - Refer to document filed report and Case ID number I received contact from Telstra higher authority but missed the call and am waiting for the second contact, to ring me back as informed in the voice recorded message left on my mobile phone to discuss the issue. On the 13th April 2021 1 sent a letter addressed to the CEO of Telstra Head Office, Mr Andrew Penn, Melbourne, Victoria from t