Service Request #22855 Raid just crashed Status: Priority. Type: Assigned To: Date Created: Next Appt: Closed P3 (Next Day) Service Contract Feb 28, 2019 Customer: Contact: Service Location: Bill To: PO It FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York M50109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Additional Information 8 Custom Fields: Is this a emergency request Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Today Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: YES Unknown NO NO recording Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name EFTA00141830