Service Request #24975 Raid just crashed Status: FBOP Assigned Priority: P3 (Next Day) Type: Semite Contract Assigned To: Date Created: Aug 8.2019 Next Appt.: Additional Information & Custom Fields: 4.144 114 Customer: FBOP MCC New York MS0109 (130104.001) Contact: M Service Location Main Location 150 PARK ROW NEW YORK. NY 10007 Bit To: FBOP MCC New York MS0109(130104.001) 150 PARK ROW NEW YORK, NY 10007 PO N: Is this a emergency request: Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first Today discovered: PO Number: Who reported the problem initally: Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in YES question. Do you have a spare device on Unknown site: Can you send a picture ol the NO device: Has any work been done in the NO area involved: Can you describe what is or is not happening: recording Material Required For Request. PHONE SUPPORT Who Requested the service call : Detailed Description: Raid is showing 2 'Ws on the display. Is going to gel new drives from computer services for me raid and replace them in the morning. Schedule EFTA00063383