We installed HF only on windows 10 work stations not on the AMS we get the database error but you can remote into AMS and make needed changes under admin tab or make changes on the AMS itself..the AMS runs on a windows server program and doesn't require Hotfix to run Electronics Technician FCI Sandstone 2300 County Road 29 Sandstone, MN 55072 > » 8/9/2019 6:26 AM > » One other thing that happened after the new version was installed. The colors on the AMS and 1 workstation (the Captains) are way off. Yellow comes in as Light Blue and Red comes in as Purple. I've tried all the settings on the AMS and the computers themselves. No luck. Jeff McKenzie is also working on this problem with Qognify if anyone else is having a similar issue. Department of Justice FBOP. FDC - Houston >> > 8/8/2019 12:51 PM >> > Restarting the AMS was the first thing I tried. Unfortunately, that did not fix the issue. I spoke to a couple of different comm techs who gave me some guidance on what worked for them. I'm trying some different things now and will update the group if I find a solution. Thanks for everyone's input and help. FCI Otisville Two Mile Dr. Otisville. NY 10963 >> > On 8/8/2019 at 1:44 PM, in message <5D4C5F7B.2E7 : 142 58704>, See below response from Jeff: wrote: Can you respond to the email string and let them know to restart the AMS server and retry the Administrator application? I just spoke with Qognify and the guy that taught the Qognify/NICE Vision training at FCC Allenwood experienced the same thing and had to reboot the AMS and it fixed the issue. He is checking with R&D to see if there is a deeper issue as to what could be causing it. Thank you. Jeffrey McKenzie I Senior Customer Support Technician SigNet Technologies I Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected